Privacy policy
At Phoenix Counselling, our mission is to inspire everyone, everywhere to feel great. And while we do that by inspiring people to attend counselling and psychotherapy, we also believe that people should understand and be comfortable with how their data is used when they engage with us. How we handle your data is set out in this policy, but if you’d rather reach out with a question, please do – we’d be delighted to hear from you. If you have any questions about this policy, if something isn’t clear or if you feel we’ve missed an important perspective, please contact us at hello@phoenix-counselling.uk
We may update this policy from time to time. If we make any material changes we will notify you by posting an update on our website, emailing you or using another method that is likely to reach you.
This policy was last updated on 28th August 2025.
Who’s involved?
We operate using a referral system to self-employed therapists, meaning there’s a central administrative HQ and individual practitioners. The administration is run by Phoenix Counselling; however, once allocated to a therapist, they take on responsibility for your data. We’re trying to be as transparent as possible, and please just reach out to hello@phoenix-counselling.uk if you have any questions.
Depending on why your personal data is collected, either Phoenix Counselling or the individual practitioner or both may be responsible for how your data is used – this is called being the data controller.
If you have any questions about how your data is used by your therapist, you can contact them directly.
If you have any questions about how your data is used by Phoenix Counselling, you want to exercise any of your rights set out in this Privacy Policy, or if you’re unsure who to contact, you can always contact hello@phoenix-counselling.uk
Are there any age limits to using the website?
Our website is not intended to be used by anyone under the age of 16. If we learn that someone under the age of 16 has used the website or that their personal data has been shared with us, we will take appropriate action to remove their personal data.
How do you use my data?
When you contact Phoenix Counselling, we will collect your name, date of birth, contact details (telephone/email address), availability and reason for attendance. We collect this to take steps to allocate you to a therapist with matching availability and ethical considerations of experience. So that both Phoenix Counselling and the therapist can manage arranging your initial session. This includes sending necessary services messages such as booking confirmations, notice of cancellations and confirmation of payments. Phoenix Counselling and the therapist are joint controllers of this data. Once allocated to a therapist, Phoenix Counselling will destroy any details they hold on you, and the individual therapist will be responsible for all your personal data.
Phoenix Counselling does not use your personal information for marketing
The individual therapist emailing/calling or texting you is an independent controller of this data. You can withdraw your consent to marketing at any time by contacting them directly.
When you contact us either by phone, email or on social media, we will usually collect your name, contact details and social media handle. This data will be used by Phoenix Counselling to which your query relates because it’s in our legitimate interest to make sure we can properly respond to your query. Phoenix Counselling is the controller of this data.
When you use our website and consent to our use of cookies, we will collect data about how you use our website. We use this data to administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), improve our website and to better understand how visitors use it. More details on the data we collect and how we do these are set out in our Cookie Policy below. Phoenix Counselling is the controller of this data.
If our business is sold. We process your personal data for this purpose because we have a legitimate interest in ensuring our business can be continued by the buyer. If you object to our use of your personal data in this way, the buyer of our business may not be able to provide services to you. Phoenix Counselling will be an independent controller of personal data processed for these purposes
Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us make improvements.
A cookie is a small file of letters and numbers that we store on your browser or in your device’s storage. We only use (and store) non-essential cookies if you provide your consent.